Talesfromthefrontdesk
r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo... This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him. It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous.
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Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...r/TalesFromTheFrontDesk A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.This is a standard at a lot of hotels. You check in fake reservations than a few days later you adjust off the revenue. The reason for this is the typical large difference between the standard reimbursement for the rooms guest redeem for free and the amount a hotel gets when they hit an occupancy threshold.
People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you're the only one at the desk and aren't allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.For some reason the kid always loses keys too, like we have to make him one every day. So I had enough, he ran up to the desk and asked for a room key. I've been dealing with you a week now, I know what room you're in, but he proceeds to talk to me like he's never seen me before in his life.10-Apr-2014 ... guest feuds, ghost dogs, strange phone calls, and outrageous complaints, More Tales from the Front Desk is packed with stories from a small-town ...After investigating and finding out that the room is fine and the guest was lying, I would be putting them on the DNR list. It might be worth suggesting to management that they implement a policy where, if a guest makes claims in an effort to get a refund and those claims turn out to be false, the guest should be charged for 1 night room and tax.She asks what the price is a I tell her it's $$$ after taxes and we charge $ for incidentals as well which you get back within a few business days after check out. Lady: …but I called and spoke to another gentleman earlier and he said it was $$ and not what you said. Me: I understand but the prices change all the time.
At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed."People recording customer service people as soon as they don’t get their own way has to be one of the worst things about social media. So basically every hotel in the area is fully booked including the one I work at, and I know people must be struggling to find rooms because I’ve gotten at least 3-4 calls/walk ins looking for rooms the last ...For the Loki fans, he got salmon sushi tonight, and has been purring like a tiny black furry train. A few weeks ago I had mentioned that my property had a wild watermelon vine growing in one of the flower beds. Well, what I didn't know was that there were two melons on the vine and we did in fact have one of them stolen at the time that I did ... ….
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There are all kinds of scams. -Mr Patel, I'm the owner. -Call claiming to be IT, download this program to the computer so they can access the computer for whatever issue. Do not download the program. The cc scam you experienced, there is also one in which they will ask for a "common last name" to be transferred. We have a small entrance room with two windows, two benches, an entrance and exit with giant stop and go signs (that also get ignored) and a sign taller than me explaining how the order will be taken: We ask if you’re eating here or to go. We ask if you want bar service. We ask what burger,what protein, and if everything on the burger is ok ...
Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.Haunted Rooms. Ok, so some context. We get a review a little while ago from an anonymous profile who proceeds to give us a bad review about a haunted room. They go on in the review about how a chair moved on it's own across the room and the shower kept turning on on its own. They also tell about the light flickering throughout the night.mays85 GM • 9 yr. ago. k. [deleted] • 9 yr. ago. Yes, incidentals are mandatory. When they yell no one else does that they either don't travel much or stay in motels. Pretty much every hotel I've ever worked or stayed at puts a hold for incidentals and it's not optional.One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him. Next morning, GM and Housekeeping Sup are inspecting vacant …
I thought about it. What was at the forefront of my mind was pretty much what all the other guests would have to go through. Imagine checking into a nice hotel.. immaculately clean, professional, safe… and then you go up to your floor and there's a giant trail of puke that goes right past your room. Oof.Researchers think high blood pressure is the most common cause of a rupture. Higher blood pressure makes blood push harder against blood vessel walls. Situations that can increase blood pressure and lead to a brain aneurysm rupture include: Ongoing stress or a sudden burst of anger or other strong emotion.
You didn't understand the scam. The fake website took their info and card, charged them an exorbitant amount, then made a pre-paid reservation through Excelsior with the scammed person's info and their own card. It only worked because there was a real reservation made. So, no, you're not pulling any fast ones.But I'm a irresponsible parent. For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah.Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...
conan exiles sunken city walkthrough Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again. On sold out nights, its hotel policy to authorize credit cards for incoming reservations for one nights room an tax, which is the no ... gabby murry nude r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...The scene: a small, limited service hotel in The Big City. The characters: Me, FOM/Ops Manager/Whatever the day calls for; Bats, aforementioned bag lady; Boss, hands-on, highly aggressive hotel owner; Buddy, coworker from a previous job; various others. prescription refills 78516 A printer logs all calls to the room and when the phone was answered. If after the third time, the Front Desk contacts LP to do a wellness check. The call log is saved for 30 days. Im seeing less and less wake up calls requests. I see mostly older travelers making the request. milliron you pull it Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information. men's lands end bathing suits We have a small entrance room with two windows, two benches, an entrance and exit with giant stop and go signs (that also get ignored) and a sign taller than me explaining how the order will be taken: We ask if you’re eating here or to go. We ask if you want bar service. We ask what burger,what protein, and if everything on the burger is ok ... greenworks pro 2300 psi pressure washer Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ... danicoops leaks The church paid the hotel for the room. Guest thought they would get a refund to them and not the church. It seems like all they wanted was the money and not the room. therealcacagirl leak Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ... pitt county animal services photos A Scam Warning for Those That Dont Know. So, as this is a tale subreddit, this just happened to me. Someone calling, as usual (but not always) with lots of noise in the back. Asking me to take a message for someone, a manager, an incoming guest, anyone (this time it was my general manager.) They asked for the managers name, and just for fun, I ...275 votes, 397 comments. 44M subscribers in the AskReddit community. r/AskReddit is the place to ask and answer thought-provoking questions. bbw xxlcox contour starter channel list The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay. fnaf gravestones Seeing your name on trip advisor is more rewarding than you'd think it would be. Most large chains offer a sweet employee travel program (for Hilton it's like $40-$50 a night for employees). The cheap room rates actually allow you to travel because you have more spending money. Free food, often.Excuse Me, Sir, Where Are Your Parents? On my first day back from my time off, I was saddled with a buttload of check-ins. All was going well, until I saw a child (an actual child, maybe about 7 or 8) marching up to the entrance with a suitcase. I felt a little tinge of PTSD from the demon spawn we recently had, but I tried to muster up some ... ff14 free trial copypasta In this episode of reddit top posts & best stories from r/TalesFromTheFrontDesk: 00:00 : intro00:32 : story104:38 : story213:05 : story3If Your …I am a front desk agent. I am quite capable of checking three people in, two people out, taking five reservations, answering fifteen incoming calls, delivering six bath towels to room 625, plunging the toilet in room 101, and restocking the supply of pool towels, all at the same time. Yes, I will be glad to call the van driver and tell him to ... walmart moss bluff pharmacy r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...07-Aug-2018 ... r/TalesFromTheFrontDesk - And this, my friends, is why you don't put your... ... I hadn't seen the original post before, so I scrolled through it ... recteq rt 700 manual The place where tourists are decent people who stay in hotels. But decent locals stay in their houses (unless they burn down). The locals that check into local hotels are the ones who are there to do drug binges, cheat on their spouses, engage in criminal behavior, etc. pearson trick bad pop up One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him. Next morning, GM and Housekeeping Sup are inspecting vacant …Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...Tales from the Front Desk by Forrester, Elisha - ISBN 10: 1490310169 - ISBN 13: 9781490310169 - CreateSpace Independent Publishing Platform - 2013 ... ninja costume amazon Hotel Work is not typical 9-5 mon-sat Work. We work holidays and weekends, and we too work full time shifts just like you, but in different variations. If it’s one thing I do like about this industry it’s the non typical-ness about this job. Sorry about the typos I’m at work (go figure! Lol) This thread is archived.Family reunions could have easily been one of the 12 Labours of Hercules, ranking just below cleaning the Augean Stables and capturing Cerberus, the three headed dog. Remember, you have the power of the Removal from Hotel Facilities card. Play it if necessary. And in the ongoing battle of "Bane" vs "Bain": it should be Bane. g2 quick crossword From the other side of the desk. So, about 2 weeks ago, I was traveling a couple hours away from home to attend a conference in a field I do consulting in. This conference was at a Schmilton (hope I obscured that properly) in a very specific part of the city where I was. I was so excited to attend this conference, and this would have been the ... zillow tennessee land This is largely the fault of the hotel industry. There is no obvious way to check in at 8 am. If I make reservations for the night before, knowing I will be using the room, my reservation will be cancelled as a no show. If I make a reservation for the same day, we get bitched at for wanting the room early. 2.The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay. etsy coupon code first order reddit Call the police anyway, get this person on someone's radar to get him some help. Sometimes help is painful. We're not in the business of public service, although we serve the public… it sounds heartless and at the time it may feel heartless but without some sort of intervention people will usually end up in a nosedive to rock bottom and no matter what you think, it's a LONG dive.Got to use my favorite comeback for a jackass. There's a concert in town tonight. Which usually means on my shift I will have more than the usual (most of the time zero) number of jackasses, drunk or otherwise, on my night audit shift. Our hotel has a front parking lot, and a back parking lot (just as big) on the other side of the hotel.]